shape
shape
shape
shape
shape
shape

Utilities Credit & Collections Symposium: Our Top Three Takeaways

 
Apart from the utility industry experts, this symposium presented a unique opportunity for industry vendors and solution providers to connect with and assist the utility community. Throughout the symposium, attendees had the opportunity to join thought-provoking panel discussions, connect with leaders in the industry, and overall learn more about the credit and collection industry.
 

Here are Sara and Amanda’s top three takeaways!

  • Industry-wide, three primary factors have caused a flood of lingering accounts receivable: The COVID-19 pandemic, moratoriums prohibiting disconnection, and funding. Many utility providers have arrearage pools higher than ever documented, as a result, and are seeking solutions.
  • Aside from accounting for the unpaid claims, the main goals to address nonpayment and avoid disconnect were identified as segmentation of arrears by risk scoring, educating customers about low-income programs, utilizing credit card payments via text, and providing strategic payment kiosks in the community. 
  • Finally, discussions turned to strategies being implemented, some of which are replacing automatic dialers and rolling out digital-only campaigns (emailing and texting customers who’ve opted in).
    • With new technology always comes new obstacles, including obtaining a source code, customers using caller ID to avoid calls, discerning between mobile and landline numbers, electronic communications being caught in spam filters, and a trend to simply not answer unknown calls/click on unknown links.

Our team is constantly monitoring these changes to the industry. If you would like to learn more about our consumer collections solutions, contact Sara and/or Amanda today!
 
These blogs are not a solicitation for business and are not intended to constitute legal advice on specific matters, create an attorney-client relationship, or be legally binding in any way.

Related Publications

News / 18 August 2025

Weltman Welcomes Attorney Sofia Tamimi to the Philadelphia Office

Weltman, Weinberg & Reis Co., LPA, a full-service creditors' rights law firm with over 95 years of client service, is pleased to announce the addition of attorney Sofia Tamimi to the firm's Philadelphia, PA office.
Read More
Insights / 13 August 2025

Growth, Grit & Giving Back: Inside Alex Weinberg's Legal Path

When Cleveland Attorney Alex Weinberg joined Weltman, Weinberg & Reis Co., LPA (Weltman) in 2020, he had no idea how pivotal the experience would become. Not only in shaping his legal career, but in revealing what it truly means to be part of a supportive, values-driven team.
Read More
Alerts / 4 August 2025

Revisiting Dodd-Frank: 15 Years of Regulation, Reform, and Roadblocks

In July, 2025, America's Credit Unions sent a comprehensive letter to the House Financial Services Committee, addressed to Chairman Rep. French Hill and Ranking Member Rep. Maxine Waters.
Read More

Join Our Email List

Get the latest articles and news delivered to your email inbox!
Subscribe

Contact the Team

Sara M. Costanzo

Shareholder
Contact

Amanda R. Yurechko

Shareholder
Contact

Join Our Email List